Limited Warranty

Last updated: February 2, 2026

This Limited Warranty describes how Hausjoy addresses items that arrive damaged, defective, or not as ordered.

DOA / Damage Claim Window
If an item arrives damaged or defective, you must contact us within 48 hours of delivery and provide photos of the item and packaging when possible.

What This Limited Warranty Covers
This policy applies to:

Items that arrive damaged

Items that are defective on arrival (DOA)

Items that are incorrectly shipped (wrong item received)

How We Handle Verified Issues
After reviewing your claim, possible resolutions may include:

Replacement (where applicable)

Refund

Another appropriate remedy based on the circumstances and verification

What This Limited Warranty Does Not Cover
This limited warranty does not cover issues reported outside the 48-hour claim window or issues not related to damage/defect on arrival or incorrect shipment.

How to File a Claim
E-mail info@hausjoy.com with:

Order number

Description of the issue

Photos (required for DOA/damage claims)

Merchant Information
Store name: Hausjoy
Address: 120 North 226th Lane, Buckeye, Arizona 85326, United States
Phone: +1 847-404-8935
E-mail: info@hausjoy.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)