FAQ

Last updated: February 2, 2026

Where do you ship?
We ship to the United States only.

How much is shipping?

Free shipping on orders of $90 or more

$10 flat shipping fee on orders under $90

What is your order cutoff time?
6:00 pm (CST).

How long does processing take?
1–3 business days before shipment.

How long does delivery take after shipping?
Typical transit time is 3–5 business days after shipment.

Which carriers do you use?
USPS, UPS, FedEx, and regional carriers.

Will I receive tracking information?
When available, tracking details are provided after shipment. Tracking updates may take time to appear in carrier systems.

Do your prices include tax?
Yes. Item prices are tax-inclusive, and no additional tax is charged at checkout.

What payment methods do you accept?
We accept Visa and Mastercard.

What is your return window?
Returns may be requested within 30 days of delivery.

How long do refunds take?
If approved, refunds are processed within 10 business days after approval.

Who pays for return shipping?

Non-quality returns: buyer pays return shipping.

Quality issues / wrong item / damage: seller is responsible or handled case-by-case.

What if my item arrives damaged or defective?
Submit a claim within 48 hours of delivery and provide photos. We will review and propose a resolution.

Can I cancel my order?

Before shipment: you may request cancellation, but it is not guaranteed and depends on order status.

After shipment: cancellations are not available; follow the return process if eligible.

Merchant Information
Store name: Hausjoy
Address: 120 North 226th Lane, Buckeye, Arizona 85326, United States
Phone: +1 847-404-8935
E-mail: info@hausjoy.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)